Refund Policy
Understanding ticket refund eligibility, event cancellations, postponements, and organiser-specific refund terms.
General Refund Policy
Tickets purchased through Miximelo may be refundable or non-refundable depending on the event organiser's terms and conditions. Before completing your purchase, please carefully review the refund information displayed on the event page.
Event Cancellation
If an event is cancelled and will not be rescheduled, attendees may be eligible for a full refund of the ticket price, subject to the organiser's policy and applicable payment processing rules.
- Attendees will be notified via email.
- Refund instructions will be communicated by the organiser.
- Processing times may vary depending on payment providers.
Event Postponement or Rescheduling
If an event is postponed or rescheduled, tickets will generally remain valid for the new event date unless otherwise specified by the organiser.
- The organiser may offer refunds.
- The organiser may allow ticket transfers.
- Alternative arrangements may be provided.
Duplicate Purchases
If a customer accidentally purchases duplicate tickets for the same event, a refund request may be submitted for review. Approval remains subject to organiser verification and platform policies.
Non-Refundable Situations
Refund requests may not be approved in the following situations:
- Change of personal plans.
- Failure to attend the event.
- Arrival after entry closing times.
- Violation of event rules resulting in denied entry.
- Tickets marked as non-refundable.
Refund Request Process
To request a refund, follow these steps:
Refund Processing Time
Approved refunds are typically processed within 5–14 business days, depending on the payment provider, banking institution, and payment method used during purchase.
Service Fees
Platform service fees, payment gateway charges, and processing fees may be non-refundable unless required by law or otherwise approved by the organiser.
Fraud Prevention
Miximelo reserves the right to investigate refund requests to prevent abuse, fraud, chargeback manipulation, or unauthorized ticket activity.
Contact Support
For refund-related inquiries, please contact the event organiser directly or reach out to Miximelo Support through the contact channels available on our website.
Still have questions?
Our support team is ready to help you with any refund-related concerns.
Contact Support